Customer Response Centres
Your operation is moving 24 hours a day, 365 days a year. You need support that does the same.
Bombardier’s Customer Response Centres (CRC), based in Montreal and Toronto, are standing at the ready 24 hours a day, 365 days a year, to provide comprehensive, live support. Specializing in urgent “Aircraft on Ground” (AOG) situations as well as routine queries, our experts will provide immediate support to troubleshoot your aircraft. Wherever you fly, the CRC team rapidly actions requests to return your aircraft to service as quickly as possible.
Real-time audio and video links connect experts across our CRC network to deliver fully integrated cross-functional support. From your first call for assistance, we ensure the right people are involved to swiftly resolve any issue. Our front-line teams are co-located in order to provide you with rapid, comprehensive solutions.
Managing Your Out-of-Service Events
In our CRCs, rows of LED displays provide complete visibility of all Out of Service events, including current status of Out of Service aircraft, technical requests, and related AOG parts orders. This provides a comprehensive overview of your event, and enables us to make real-time decisions for speedy problem resolution.